Prioritise IT Support Tickets
Prioritise IT Support Tickets
Ranks IT support tickets by impact, urgency, and SLA. Generates a prioritised backlog with reasons for each ranking.
How to use
Provide a queue of open IT support tickets. The prompt uses a prioritisation rubric based on impact, urgency and SLA to reorder the tickets. The output is a prioritised backlog with a short reason for each ranking.
Prompt
Review this queue of open IT support tickets. Use this prioritization rubric based on impact, urgency, and SLA. Reorder the tickets accordingly and present the list as a prioritized backlog with a short reason for each ranking.